Free Support

Article Pro Software provides free product support for setup, installation, and software usage in the form of three mediums.
1. Video Tutorials. Comprehensive and easy to understand video tutorials that you receive when you purchase Article Pro Software that cover everything you need to setup, install, and fully use the software application.
2. Written Online Tutorial. We have also provided a written online tutorial to not only go over product usage, but to also highlight some of the error messages you might receive. This is a great supplement to the videos and also will help some people who prever more of a written visual type of support.
3. FAQ's. Frequently asked questions from past customers that can also be of great aid in your product experience which outline some questions outside of the setup, installation, and software useage.

All three of the Free Support mediums are provided on the "Owners Page" when you purchase Article Pro Software.

Paid Support

Product support for anything other than what is described above is available by purchasing a Support Incident. Details on what a support is and how to purchase are below.

Support Incident

A support incident is defined as a single support/help issue and the reasonable effort needed to address it. A single support issue is a problem outside of the three support mediums listed above for setup, installation, and product useage. If a support/help issue consists of subordinate issues, each shall be considered a separate incident.
Purchase a Product Support Incident - Coming Soon!

Incident Resolution

An incident will be considered resolved when one of the following has been provided:
- Instructions to resolve the issue, such as:
* A hyperlink to the relevant online documentation
* A description explaining an answer to a question, a technique, or a procedure to follow
* A hyperlink to a software update (patch) to address the issue

- An acknowledgement that the issue is a known problem that can be resolved by upgrading to the latest version of the product

- Confirmation that the issue is caused by an unresolved issue in Article Pro Software

- Information detailing that the issue is caused by either a third-party product or a hardware problem

An incident resolution will not provide any custom written application or code.

Incident Refunds

Support incidents are non-refundable.

Refund Request

You can submit a refund request within the 30 day guarantee period.

"The Unique Selling Position of Article Pro Software is it's ability to generate and submit a unique customized version of your article to each and every publisher. This is why it is so powerfully different than all the rest! You will receive the maximum benefits from your articles without having the majority of them penalized for duplicate content by the major search engines."